Keep it Simple, Sally!

Make it easy for your clients and contacts to reach you.

1. Include all contact information -- yes, even your email address -- in your email signature.

Not all recipients will be able to click "reply," especially if they receive your message as part of a forward.

2. Keep your email address simple -- your name, company name, or some easy variation.

Turn your name/email into a cute pun, and you've got a recipe for disaster. Imagine you're on a conference call trying to explain how to spell "knitoneURL2" for your web-based yarn business. It ain't pretty.

3. When leaving a voice mail, say your phone number twice.

Once at the start, and again at the end. You never know if your contact has a bad connection or is trying to frantically capture your number as s/he boards a plane. Speak slowly, too.